| Managed Services |
| 24*7*365 days - Remote Infra L1 & L2 Support |
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| 24*7*365 days - Billing Management Services |
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| Basic Infra Monitoring (Agent Less) |
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| Advanced Infra Monitoring (Agent Based) |
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| Basic Application & Database Monitoring |
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| Basic Website Monitoring |
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| APM (Application Performance Management) |
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| Advanced Website Monitoring |
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| Real-time notifications & Alarms |
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| Event & Incident Management |
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| Change & Release Management |
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| Backup Management |
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| Basic Patch Management |
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| Basic OS & Security Hardening |
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| DR Strategy & Support |
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| Advanced Patch Management |
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| Advanced OS & Security Hardening |
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| DevOps & Security Services |
| IAM (Identity & Access management) |
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| Security Support (Firewall, VPNs, etc.) |
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| DDoS Management & Support |
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| WAF Management & Support |
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| Anti-virus Management & Support |
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| CI/CD (Setup Platform) |
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| DevOps Support & Maintenance |
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| Security Audit Report |
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| System Load/Performance Testing |
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| SLA & Response Time |
| Infra Availability |
Yes |
| Service Availability |
Yes |
| Escalation Group (Special Services) |
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| Response Time (Incidents) |
1 hour |
1 hour |
30 Minutes |
15 Minutes |
1 hour |
30 Minutes |
15 Minutes |
| Cadence & Dashboards |
| Real Time Dashboard |
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| Weekly Service Review Dashboard |
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| Fortnightly Service Review Dashboard |
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| Monthly Service Review |
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| 6 Sigma driven Quality Dashboard |
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| Quarterly Business Review |
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| Value Added Services (Consulting Services) |
| Cloud Consulting Support |
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2hrs / month |
4hrs / month |
8hrs / month |
2hrs / month |
4hrs / month |
8hrs / month |
| L3 DBA Support (Consulting only) |
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2hrs / month |
4hrs / month |
8hrs / month |
2hrs / month |
4hrs / month |
8hrs / month |
| L3 Application Support (COTS Consulting only) |
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1hr / month |
2hrs / month |
4hrs / month |
1hr / month |
2hrs / month |
4hrs / month |
| Migration Services (Consulting only) |
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2hrs / month |
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2hrs / month |
| Half-Yearly DR Drills & Failover Testing |
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| System & Application Level VAPT |
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| Well Architected Framework (AWS & GCP) |
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| CCoB - Consolidated Billing |
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| CCoB - Cloud Spend Analysis and Recommendations |
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| CCoB - Quarterly Educational Webinars |
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| CCoB - Yearly High Level Security Assessment |
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| CCoB - Quarterly Architectural Review |
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