Support Packages - Cloud Managed Services

Services Essential Managed Cloud Support Complete Managed Cloud Support
Cloud Care Data Care
Basic Advanced Premium Basic Advanced Premium
Managed Services
24*7*365 days - Remote Infra L1 & L2 Support
24*7*365 days - Billing Management Services
Basic Infra Monitoring (Agent Less)
Advanced Infra Monitoring (Agent Based)
Basic Application & Database Monitoring
Basic Website Monitoring
APM (Application Performance Management)
Advanced Website Monitoring
Real-time notifications & Alarms
Event & Incident Management
Change & Release Management
Backup Management
Basic Patch Management
Basic OS & Security Hardening
DR Strategy & Support
Advanced Patch Management
Advanced OS & Security Hardening
DevOps & Security Services
IAM (Identity & Access management)
Security Support (Firewall, VPNs, etc.)
DDoS Management & Support
WAF Management & Support
Anti-virus Management & Support
CI/CD (Setup Platform)
DevOps Support & Maintenance
Security Audit Report
System Load/Performance Testing
SLA & Response Time
Infra Availability Yes
Service Availability Yes
Escalation Group (Special Services)
Response Time (Incidents) 1 hour 1 hour 30 Minutes 15 Minutes 1 hour 30 Minutes 15 Minutes
Cadence & Dashboards
Real Time Dashboard
Weekly Service Review Dashboard
Fortnightly Service Review Dashboard
Monthly Service Review
6 Sigma driven Quality Dashboard
Quarterly Business Review
Value Added Services (Consulting Services)
Cloud Consulting Support 2hrs / month 4hrs / month 8hrs / month 2hrs / month 4hrs / month 8hrs / month
L3 DBA Support (Consulting only) 2hrs / month 4hrs / month 8hrs / month 2hrs / month 4hrs / month 8hrs / month
L3 Application Support (COTS Consulting only) 1hr / month 2hrs / month 4hrs / month 1hr / month 2hrs / month 4hrs / month
Migration Services (Consulting only) 2hrs / month 2hrs / month
Half-Yearly DR Drills & Failover Testing
System & Application Level VAPT
Well Architected Framework (AWS & GCP)
CCoB - Consolidated Billing
CCoB - Cloud Spend Analysis and Recommendations
CCoB - Quarterly Educational Webinars
CCoB - Yearly High Level Security Assessment
CCoB - Quarterly Architectural Review