Managed Services |
24*7*365 days - Remote Infra L1 & L2 Support |
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24*7*365 days - Billing Management Services |
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Basic Infra Monitoring (Agent Less) |
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Advanced Infra Monitoring (Agent Based) |
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Basic Application & Database Monitoring |
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Basic Website Monitoring |
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APM (Application Performance Management) |
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Advanced Website Monitoring |
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Real-time notifications & Alarms |
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Event & Incident Management |
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Change & Release Management |
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Backup Management |
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Basic Patch Management |
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Basic OS & Security Hardening |
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DR Strategy & Support |
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Advanced Patch Management |
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Advanced OS & Security Hardening |
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DevOps & Security Services |
IAM (Identity & Access management) |
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Security Support (Firewall, VPNs, etc.) |
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DDoS Management & Support |
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WAF Management & Support |
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Anti-virus Management & Support |
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CI/CD (Setup Platform) |
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DevOps Support & Maintenance |
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Security Audit Report |
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System Load/Performance Testing |
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SLA & Response Time |
Infra Availability |
Yes |
Service Availability |
Yes |
Escalation Group (Special Services) |
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Response Time (Incidents) |
1 hour |
1 hour |
30 Minutes |
15 Minutes |
1 hour |
30 Minutes |
15 Minutes |
Cadence & Dashboards |
Real Time Dashboard |
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Weekly Service Review Dashboard |
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Fortnightly Service Review Dashboard |
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Monthly Service Review |
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6 Sigma driven Quality Dashboard |
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Quarterly Business Review |
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Value Added Services (Consulting Services) |
Cloud Consulting Support |
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2hrs / month |
4hrs / month |
8hrs / month |
2hrs / month |
4hrs / month |
8hrs / month |
L3 DBA Support (Consulting only) |
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2hrs / month |
4hrs / month |
8hrs / month |
2hrs / month |
4hrs / month |
8hrs / month |
L3 Application Support (COTS Consulting only) |
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1hr / month |
2hrs / month |
4hrs / month |
1hr / month |
2hrs / month |
4hrs / month |
Migration Services (Consulting only) |
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2hrs / month |
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2hrs / month |
Half-Yearly DR Drills & Failover Testing |
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System & Application Level VAPT |
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Well Architected Framework (AWS & GCP) |
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CCoB - Consolidated Billing |
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CCoB - Cloud Spend Analysis and Recommendations |
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CCoB - Quarterly Educational Webinars |
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CCoB - Yearly High Level Security Assessment |
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CCoB - Quarterly Architectural Review |
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