about the role

Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

key responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services

• Responsible for renewals, customer engagement and high customer satisfaction

• Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.

• Expertise in dealing with variety of sales situations & acquire clients on "value based selling".

preferred qualifications

• Graduate degree (Preferably with an MBA in Sales & Marketing)

• 2-4 years of experience in enterprise sales for technology services or products

• Strong written and verbal communication skills

• Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors

• Expertise in recruitment, training & selection of sales professionals, experience in managing and grooming fresh talent and managing tight deliverables.