Conversations That Matter. Experiences That Delight.

Transform customer interactions with Searce's Conversational AI solutions, built to meet your business goals

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Rethink CX with Searce

Your customers expect more than answers—they want experiences that are seamless, personalized, and effortless.

At Searce, we turn AI aspirations into actionable impact with a clear, process-first approach to CX. Combining advanced Conversational AI with deep business expertise, we transform every interaction into an opportunity to create lasting value.

From faster resolutions to proactive insights, our AI solutions are designed to work the way your business works. The result? Streamlined operations, tangible outcomes, and exceptional customer satisfaction.

Measurable Results, Meaningful Impact

When businesses turn to Searce for conversational AI solutions, they don' t just get smarter technology—they see real, measurable improvements. Our clients report:

Redefining Customer Journeys, One Step at a Time

At Searce, we help businesses deliver exceptional customer experiences by blending self-service and assisted service touchpoints. Whether it' s enabling seamless conversational search or optimizing live agent interactions, our modular AI solutions adapt to your pace of transformation. We take a process-first approach to ensure that every step is purposeful and scalable, turning AI solutions into real business value.

Start with

Conversational Search

Build AI-powered chat interfaces with customizable playbooks and contextual search using RAG support

Enhance with

Intelligent Transfers

Enable smart handoffs to live agents, guided by customer sentiment or specific requests, through seamless integration with your preferred telephony systems

Empower with

Agent Assistance & Knowledge Search

Provide agents with real-time summaries and customer satisfaction scores while enabling quick access to enterprise knowledge for fast, informed responses

Unlock Insights with

Conversational Analytics

Gain actionable insights through trend analysis, topic modeling, ticket journeys, and multi-level CSAT reports.

Process-First Solutions, Industry-Leading Results

Challenge: Manual and time-intensive customer surveys



Solution: Implemented an AI survey agent integrated with telephony and packaged with post-call analytics, sentiment analysis, and summarization



Impact: Reduced manual effort by 70%, improved survey times by 66%, and scaled capacity to handle 10x more surveys

AI survey agent delivered 70% operational efficiency for a leading US-based healthcare services firm

Challenge: Managing complex FAQs across multiple platforms



Solution: Built a search agent handling 150+ FAQs and 20+ intents across Messenger, web, and portals



Impact: Reduced resolution times by 35% and enhanced accessibility for customers

Search agent streamlined query handling for Sunseap, a pioneer in renewable energy solutions

Challenge: Enhancing lead conversion with personalized engagement



Solution: Delivered a GenAI-powered Agent Assist tool for contextual conversations using customer data, ensuring that AI enhanced a process-first approach to sales



Impact: Increased lead closure rates with richer, more informed interactions

GenAI-powered Agent Assist boosted conversions for a leading Philippines-based insurance provider

Challenge: Inefficient service scheduling and customer inquiries



Solution: Developed a conversational agent to handle service scheduling and address customer queries through the telephony channel



Impact: Improved efficiency and customer satisfaction through real-time, AI-powered responses

Conversational agent enhanced scheduling efficiency for a leading global automotive manufacturer

Challenge: Streamlining tenant inquiries via SMS



Solution: Created a conversational agent to manage property-related queries, ask follow-ups, and integrate with the CRM



Impact: Optimized operations and reduced response times while improving tenant satisfaction

GenAI-driven tenant enquiry system reduced time-to-resolution for a leading US-based property management firm

Tailored Solutions for Your Industry

Financial Services, Banking, Insurance

  • Payment reminders
  • Account balance
  • Virtual customer onboarding
  • Transaction history
  • User authentication

Retail & CPG

  • Virtual order processing
  • Customer feedback
  • Product recommendations
  • Grievance redressal
  • Return & refund

Supply Chain, Logistics, Travel, Transportation

  • Manage booking
  • Real-time status updates
  • Insurance & claim status check
  • Manage inquiries
  • Price quotation

Industry Agnostic

  • Sentiment & behaviour analysis
  • Personalized user experiences
  • Agent compliance & performance
  • Cross/up sell

Backed by Industry Leaders

In partnership with the world's leading platforms for 15+ years to deliver exceptional CX

Key Resources

How Santa's Workshop Got Future-Ready with Conversational AI

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Empowering a Leading Healthcare Provider Boost Customer Satisfaction by 60% with GenAI

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The State of AI 2024

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Ready to create exceptional customer journeys?

Let's start with your processes and build AI solutions that deliver lasting impact.