Challenges

A leading manufacturer of welding and cutting equipment struggled with their extensive library of product manuals, technical specifications, troubleshooting guides, and other important information stored in traditional PDFs.

Since all this valuable data was stored in PDFs, users faced a constant battle for:

• Instant access
• Accuracy
• Relevant answers

Searce Solution

To address this challenge, Searce proposed a GenAI-powered chat interface leveraging natural language processing (NLP) and machine learning (ML) techniques for users to seamlessly access the company's documentation. This provided users with:

• Instant Answers: Leveraged Amazon Textract to convert PDFs to searchable text using OCR for immediate access to information.
• Structured Knowledge: Used Amazon S3 to store extracted text in an organized format.
• Intelligent Search: Indexed documents with Amazon Kendra for intelligent search capabilities.
• Precise answers: Tagged and categorized content for enhanced search accuracy.
• Simplified Search: Developed a chat interface using Amazon Lex to handle user interactions.
• Powerful Integration: Integrated Lex with Kendra to fetch relevant responses from indexed documents.
• Clear communication: Used Amazon Comprehend to enhance understanding of user queries.
• Continuous Improvement: Continuously trained and improved the model based on user feedback.
• Availability: Deployed the solution on AWS for scalability and high availability.
• Frictionless Experience: Used AWS Lambda for backend logic and seamless integration ensuring a smooth user experience.

Business Impact

• Improved User Experience: Instant, accurate responses to user queries.
• Boosted Efficiency: Frees up support teams to handle complex issues.
• Seamless Scalability: Leverages AWS infrastructure to handle increasing user demand and data volume effortlessly.
• Continuous Improvement: The AI model continuously improves with user interaction, ensuring consistently accurate responses over time.

By working with Searce to leverage natural language processing (NLP) and machine learning (ML), this leading manufacturer of welding and cutting equipment achieved improved operational efficiency and was able to deliver positive customer experience to their end clients.